Customer Care Support

Join Our Small Team

bambu is an environmentally and socially responsible lifestyle brand known for creating beautiful daily-use products made from natural materials.

Our mission is to eliminate plastic from daily living by providing high-quality alternatives made from renewable and organic alternatives.

bambu is proud to be a B Corp certified company and 1% for the Planet member.

We are focused on doing business for good– for the environment, our employees, and our customers.

Our Ideal Candidate is:

Someone who shares our values for sustainable living and has a passion for excellence.

You’re a team player who thrives in a small workplace environment.

A self-starter with prior customer service experience, you are capable of managing your daily schedule with limited supervision.

Thoughtful and courteous email and phone communication is your strong suit, but you are open to jumping into other tasks and helping your team members when needed.

You ask for help and feedback when you need it, and you’re able to clearly identify and solve problems as they arise.

Does This Sound Like a Job For You?

Then you’ll join a team that takes pride in the work we do and the products we make and sell.

We are a small and dynamic company with offices in Portland, Oregon, and Shanghai, China.

If you join our team, you will be one of three people in our Portland office, where team dynamics are essential.

You will be expected to conduct yourself in a positive manner and be open to direct and honest communication.

Because our team is small, you will have a unique opportunity to learn many aspects of our business and will be expected to flexibly assist with various projects as needed.

Primary Job Responsibilities:
Deliver exceptional customer service, helping our wholesale and retail customers through the order process flow.

Thoughtfully and courteously communicate with customers, primarily via written communication

Assess and solve customer problems with compassion

Communicate directly with the customer regarding stock availability, pricing, shipping, and other order-related tasks.

Coordinate freight shipping as needed for large orders.

Process and provide to the customer an invoice and tracking information for all shipped orders.

Maintain accurate inventory and daily PO spreadsheets.

Support current and new customers via multiple contact points.

Assist with other projects in the office as needed.
Requirements:
Excellent written and verbal communication skills

Fantastic email etiquette

Previous customer service experience strongly preferred

Problem-solving and critical thinking skills

Self-motivated and comfortable working both independently and as part of a team.

Solid MS Office and Computer Skills

Excellent time management skills and the ability to prioritize responsibilities

Ability to handle varying workloads and happily assist with other tasks when needed

Strong attention to detail required.

Accuracy counts.
Job Type: Full-time

Pay: $19.00
– $24.00 per hour

Benefits:
Employee discount
Health insurance
Paid time off
Schedule:
8 hour shift
Monday to Friday
COVID-19 considerations:
All team members are vaccinated against Covid-19 and the candidate is expected to be vaccinated.

Face masks may be required at the office depending on the current situation.

Work Location: One location

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