Patient Relations Representative

Description:Providence is calling a Patient Relations Representative
– Op Mental Health Adolescent (1.0 FTE, Days) to Providence Willamette Falls Medical Center in Oregon City, OR.

Monday through Friday 8am
– 4:30pm.Apply today!

Applicants that meet qualifications will receive a text message with some additional questions from our Modern Hire system.We are seeking a Patient Relations Representative (PRR)
– Op Mental Health Adolescent to be the first point of contact to patients or visitors in person or by phone.

This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer serviceIn this position you will have the following responsibilities:Provide excellent customer service and serves as first point of contact to patients or visitors in person or by phoneNavigate multiple and complex data systems to research and/or record pertinent information in compliance with policiesOperate multi-line telephone system; routes calls and responds to general inquiriesRegister patients; updates demographic and insurance informationMake patient appointments and monitors appointment schedules dailyReviews charts and adjusts daily provider schedules to ensure accuracy in scheduling and visit preparednessWith additional training:Greet incoming patients, obtains initial vital signs (Height, Weight, BP, Pulse, Respirations) and in accordance with predefined metricsDocument pertinent patient care informationPrepare rooms for new patientsStock room supplies and cartsUtilize and maintains supplies to minimize wasteQualifications:Required qualifications for this position includes:One (1) year of customer service experience or successful completion of a Providence internshipBasic computer skills including Microsoft Windows and Office ApplicationsPreferred qualifications for this position includes:One (1) year of medical office -OR
– healthcare experienceBasic experience with Electronic Medical Records (EMR) and/or computerized billing systemsMedical terminology experienceRooming position: CNA, non-credentialed MA, EMT experience, or similar experienceAbout Providence in OregonAs the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay.

Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety.

Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs.

At Providence, our quality vision is simple,”Providence will provide the best care and service to every person, every time.”Providence is consistently ranked among the top 100 companies to work for in Oregon.

It is also home to two of our award-winning Magnet medical centers.

Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland.

If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.We offer comprehensive, best-in-class benefits to our caregivers.

For more information, visithttps://https://ift.tt/3qFsmAg MissionAs expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.About UsProvidence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable.

Providence is proud to be an Equal Opportunity Employer.

Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.Schedule: Full-timeShift: DayJob Category: Patient ServicesLocation: Oregon-Oregon CityReq ID: 311759

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