IT Service Desk Specialist

Location Portland, OR (remote for now, need a local as they will need to be in office soon)LOA 6+ months What yoursquoll be doing – Provide amazing day to day and on-call support for hardware and software for incredibly seasoned to novice users and everything in between – Support the company SaaS tools, compliance practices, on- and off-boarding processes – Learn, document, train, and support new applications and IT procedures, always keeping a keen eye on opportunities to refine and increase efficiency – Support collaboration hardware in conference rooms and event spaces – Coordinate vendors to support our offices – Mentor and upskill our less seasoned IT team members – Creating detailed and impactful documentation and training materials for your peers and our user base What we look for in you – Technical expertise on OSX, iOS, Chrome OS, and Android operating systems – Senior agent level knowledge of Jira Service Desk, or similar ticketing system – Mid-level networking knowledge and troubleshooting ability – Strong administration experience with Google for Business, Atlassian, Okta, Jamf, Slack – Demonstrable troubleshooting methodologies and root cause analysis – Able to move and setup hardware and peripherals around the office – Excellent communication and time management skills – Experience managing service and procurement vendors Nice to haves – Scripting experience – Experience project managing medium to large scale rollouts

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