Remote Online Sales Specialist

Overview:

The HP Online Sales Specialist is responsible for interacting directly with customers through retailer sites. In this part-time position, the online sales specialist will answer questions, attach supplies and upsell products based on the customers’ needs. In this role, it’s imperative to have a keen eye for detail and a customer service attitude. As an HP Online Sales Specialist, you will ensure that all questions asked on a retailer’s site either through chat or the designated QA sections are answered. Chat interactions specialize in quickly responding to customer concerns and questions while positively representing HP through text-based conversations.

What’s in it for you?

• Work remote from home
• Paid weekly
• Paid training
• Technology reimbursement -$50/mo
• Product giveaways
• Birthday off

Job Contact: lgreenberg@2020companies.com Duties and Responsibilities:

Job Description:

• Greet all customers in a timely and professional manor utilizing the eCommerce platform
• Research and qualify customers for the best solution
• Drive sales of all client products on supported retailer sites
• Accurately document and report sales
• Liaise with client product groups/quality control/other support teams when unable to find relevant information
• Identify dot com product description issues
• Provide sales support to the internet channel (increase online sales by focusing on customer’s needs)
• Builds strong partnerships across supporting departments and operations
• Additional initiatives as requested

Qualifications:

• Must be tech savvy and enjoy working with interactive technology
• 1 year of experience in sales and customer service is a plus
• Requires strong interpersonal and persuasive skills in order to communicate effectively with customers & prospects, as well as ability to overcome objections to close sales
• An engaging, outgoing personality and passion for helping customers
• Ability to communicate well
• Excellent analytical, decision making and organizational skills
• Strong typing capabilities and PC proficiency essential for chat responsibilities
• Displays strong multitasking capability to support engaging chat dialogs with concurrent online customers
• Strong time management skills with a keen eye for details
• Superior client service and demonstrated ability to grow client relationships
• Ability to translate client goals and demonstrate value through digital plans
• Experience with Bazaarvoice, Zendesk, Powerfront and/or social listening platforms is a plus
• Strong research skills and ability to translate the research to a solid presentation
• Must have reliable home PC setup to run online based programs

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