Enterprise Customer Success Engineer

Responsibilities:
Owns the relationship held with each customer and serves as an interface between the customer and the Rackspace support infrastructure to ensure the customer’s technical, system administration, and specialist support needs are met.
Owns customer issues from identification to resolution.
Has the technical knowledge to know what is wrong with the customer’s configuration and what needs to be done to fix it, serving as a front-line technical analyst and advisor to the customer.
Works under moderate supervision.
Completes routine tasks independently.
Seeks guidance on complex or new issues.
Expected to research/problem solve new issues before requesting help.
Handles trouble issues where introductory advisory services are given to the customer.
Advises customers on technical configurations, tools and partners to handle current issues and prevent future issues. Intelligently speaks to customer technology capabilities, possibilities and pitfalls.
Recognizes gaps based on customer’s current build and analyzes for future gaps based on proposed changes.
Understands technology partners and how they can assist our customers.

Requirements:
Expert level resource able to work independently to deliver complex Azure cloud service environments.
Familiarity with compliance controls (NIST, IRS 1075, etc) and ability to architect and deploy compliant environments
Ability to facilitate complex integration issues and create workarounds to overcome cloud service shortcomings
Expert level facilitation of three-tier cloud environments, networking, distributed authentication, security, high-availability, DR, etc.

Clearance Requirement:
Required ability to successfully meet CJIS requirements including background checks (including national fingerprint record checks and drug testing) and/or criminal history investigations.

About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

Position is open for work from home hire in the following states only: Alabama, Arizona, Arkansas, California, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

The post Enterprise Customer Success Engineer first appeared on Oregon Job Market.

from Oregon Job Market https://ift.tt/2YcAhZy
via IFTTT