Practice Manager I

JOB TITLE: Practice Manager I
REPORTS TO: Regional Operations Manager/Director of Operations
JOB CODE: Exempt
Advantage Dental Oral Health Center and its family of affiliated practices (Sarrell Dental & Eye, Community Dental Care) are working to revolutionize oral health care for communities across the United States.

To do this, we take a unique, industry-leading approach to care delivery by creating lasting healthy outcomes through positive dental experiences.

We call this all-in approach Preventistry®.

Advantage Dental and affiliate practices are bound by a mission: To improve the oral health of all.

Comprised of 80 practices, over 200 providers and more than 800 support employees throughout six states, our network of practices provide care to over a quarter of a million patients annually.

Join our team to be part of something greater, driving change that supports a more effective oral health care system.

Together we are creating healthy, confident smiles across the Nation.

JOB SUMMARY:

The Practice Manager I will enthusiastically lead and manage overall operations of the dental practice and support the mission of DentaQuest Care Group.

This position is accountable for achieving yearly patient visit and revenue goals by attaining sustainable business results for the practice.

The Practice Manager I contributes to DentaQuest Care Group’s continued success by passionately executing the company’s business model; promoting the company culture, mission and values; and ensuring consistent compliance with all key company programs, operating initiatives, and Quarterly Operational Audits.

The Practice Manager I is directly responsible for the management of the day-to-day business operations through directing and developing a high performing practice team and cultivating positive relationships with providers and employees.

The Practice Manager I demonstrates behaviors to drive superior levels of patient service and employee satisfaction while striving continuously to improve results.

Follows and supports the CARE model for patient experience.

SPECIFIC RESPONSIBILITIES:

Leadership & Management
Oversees and manage practice business operations including key performance measures and practice revenue and expenses with a week to week outlook.

Takes personal ownership of the practice by being a positive role model through professional dress, demeanor, and language.

Fosters strong relationships with the team to ensure a commitment to the CARE model for patient experience.

Leads by example and always motivates diverse teams with self-confidence by exemplifying the company mission, values, and culture.

Provides effective guidance and feedback to all operational areas while developing a thorough knowledge of all departments and functions.

Creates a respectful workplace and is accessible, open to new ideas, and respectful of the opinions of others, fostering a cooperative and collaborative environment.

Takes initiative, holding team and self accountable to the highest standards of performance and behavior.

Provides superior patient service and an exceptional patient experience demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction in accordance with patient.

needs, company policies and procedures, government regulations and dental board standards.

Adapts leadership style to effectively deal with different situations and people, responding professionally when confronted with changes, adversity, and other work-related pressures.

Listens, influences, and communicates with team effectively.

Proactively communicates with other departments including Finance, Human Resources, Insurance, IT, Facilities, and Marketing, etc., to ensure proper support for practice operation.

Result Orientation
The Practice Manager I’s primary responsibilities are patient commitment, employee satisfaction, and establishing strong provider relationships.

Responsible for achieving all budgeted goals and objectives.

Demonstrates perseverance and a quality work ethic by a willingness to learn and invest the time to achieve results.

Strives continuously to improve results by addressing coaching and training opportunities.

Ensures the practice operates by set forth standards to provide maximized efficiency, improved patient flow, and a quality patient experience.

Talent Management
Ability to objectively assess current team members and provide honest, constructive and consistent feedback.

Develops and retains key talent and ensures people have the ability to grow and develop professionally.

Plays a key role in training and development of new team members.

Assesses the practice’s talent needs and makes recommendations to operations team.

Ensure team is current and in compliance with all licensing and certifications requirements and has completed required trainings.

Conducts employee evaluations under the guidance of Operations and Human Resources.

Patient Satisfaction & Retention
Demonstrate and encourage a patient focus in all practice operations.

Foster strong relationships with patients to create connections and influence patient retention.

Coordinate internal marketing efforts to encourage continuous patient satisfaction.

Work closely with Community Outreach Specialist to achieve marketing initiatives and new patient targets.

Ensure appropriate follow through with patients to create lasting relationships.

Team Effectiveness
Inspires enthusiasm during daily huddles and monthly meetings.

Develops close, trusting, and positive relationships with providers.

Fosters an environment that encourages cooperation, teamwork and unity, developing strong, positive relationships with team members.

Maximizes team performance through consistent and effective coaching and feedback.

Acts as a team player and values others’ opinions.

Confronts performance issues quickly and constructively.

Fosters teamwork and collaboration within the practice and region to support company strategies.

Decision Making & Problem Solving
Assert sound judgement and make strategic decisions to positively influence the practice’s performance.

Proactively takes calculated risks and quickly implements changes to improve operational performance.

Adapts to and promotes changes and ensures a positive outcome.

Anticipates and constructively resolves conflicts.

Involves the right people in developing alternatives and solutions.

The post Practice Manager I first appeared on Oregon Job Market.

from Oregon Job Market https://ift.tt/CO346KW
via IFTTT