Field Service Representative

MVSC
Vitu provides innovative, cutting-edge services to the motor vehicle industry.

Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations
– all on one platform.

With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles.

Vitu has offices in California, Florida, Illinois, Indiana, Minnesota, Montana, Oregon, Pennsylvania, and Virginia.
Position Overview
The Field Service Representative position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with MVSC clients.
Responsibilities

Train dealership personnel on the use of Vitu.
Meet with dealership management to review process and procedures pertaining to their DMV paperwork.
Monitor dealer error rates, active user list, and RIA/Dealer licenses to ensure compliance with DMV’s regulations.
Maintain a strong business relationship with key dealership personnel.
Provide Vitu/VITU support via phone, chat and email as needed.
Deliver exceptional customer service and support by being responsive and proactive to customer needs.
Client Advocate
– Suggests improvements to the program on behalf of the client and addresses client issues and concerns.
Compliance
– Ensure that the dealership is following DMV EVR & RIA procedures and regulations by conducting compliance audits.
DMV Support
– The AE will be called on by clients to answer or find the answer to complex DMV issues.
Navigate a dealer’s DMS to ensure that it is calculating DMV fees properly.
Conduct DMV fee trainings both in-person and via webinar.

Qualifications

Oregon DMV title and registration experience is preferred
Requires an individual with excellent communication, retention and training skills
Troubleshooting and problem-solving skills are a must
Strong writing skills, and attention to detail
Must be familiar with various DMS systems that are used by Vitu clients
A clean driving record and current State driver license is required

Experience

Experience with Reports of Sale and other related DMV documents for both new and used vehicles
Experience with DMV accounting and bundle reconciliation
EVR program knowledge (E-filing)
Knowledge of DMV regulations pertaining to registration processing
Experience with Chrome and Firefox configuration and settings
Able to use various PC programs including Microsoft Word, Excel, and Google Drive
Able to effectively communicate with high level Executives
Able to work independently with limited supervision
Travel is required up to 150 miles

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