Customer Service Representative

TCI is committed to meeting your expectations by providing the highest quality, most reliable organic reagents in the fields of Synthetic Chemistry, Life Science, Materials Science, Analytical Science, and more.

Our specialty organic and inorganic chemicals are recognized as best-in-class by top research labs, universities and manufacturers.

We strive to have the highest product availability on the market and with strategically placed warehouses, count on TCI having the research chemicals in-stock and ready to ship when you need them.

The Customer Service Representative is responsible for processing orders for reagent chemicals received by telephone, fax, E-mail or mail.

Receives orders for reagent chemicals via facsimile, email, phone or mail and inputs necessary data into order entry system.

Contacts customer if there is additional information needed or there are any anticipated issues that may arise from completing the order.

Primary Duties:
Talks with customers by phone to receive orders for reagent chemicals and inputs necessary data into order entry system.

While taking order, informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
Responds to non-technical questions concerning info such as MSDS, CofA sheets, etc.
Investigates and resolves customer problems with deliveries.
Assists in maintaining customer information in various systems.
Sets up accounts in SAP for new customers.
Qualifications and/or Skills:
To perform this job successfully, an individual should be able to fully understand the SAP system software; Excel Spreadsheet software and Word Processing software.
Must be able to utilize appropriate communication methods (Microsoft Teams, Nextiva Phone System, and Outlook email) so employees can stay connected with managers and co-workers.

Must type minimum 45 words per minute.
Ability to learn & understand basic chemical names.
Must have strong and reliable internet connection and the ability to work from home.
Must have a suitable workspace free from interruptions and an environment where inbound customer calls can be taken.
Education:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Supervisory Responsibilities:

This position has no supervisory responsibilities.

Benefits:
Medical Plan
Dental Plan
Vision Plan
401(K) Saving Plan
Education Assistance Program
Section 125 Flexible Spending Account
Life Insurance and Short-Term and Long-Term Disability Plans
If you are interested in this position, please send a resume to: Nicole.Blevins@ XeniumHR.com

We are an Equal Opportunity Employer requiring all interested applicants to pass a pre-employment drug test and background check.

Job Type: Full-time

Benefits:
401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Work Location: One location

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