Front of House Supervisor – Winter 21/22

As a valued Supervisor at Crystal Mountain, you will motivate, inspire, and mentor staff, delight our guests and commit to providing excellent customer experiences.

As an innovator, we will look to you to find new and better ways of developing a dynamic and successful team.

You will utilize your superior organization and communication skills to quickly address concerns and discover lasting solutions while upholding our high standards for 100 percent guest satisfaction.

ESSENTIAL DUTIES

Manage and oversee front of house operations in the absence of the Front of House Manager

Help achieve restaurant operational objectives

Plan and develop staff incentive programs

Assist in the planning of marketing strategies

Respond to customer concerns and questions

Control costs and minimize waste while ensuring high quality of preparation

Nurture a positive working environment

Maintain a safe, healthy, and secure working environment

Help maintain current reservation system and assist with training when needed

Promote and market the business

Help oversee stock levels and order supplies when needed

Coordinate communication between from of the house and back of the house

Assist in the preparation of staff schedule and offer recommendations

Assist the Front of House Manager with daily pre-shift meetings

Gather guest feedback and recommend improvements to management

Assist in administering training programs

Monitor labor and product expenses to remain within budget, meet goals, and successfully advertise and support the CMR brand

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

1+ years’ experience in a restaurant assistant management role in the hospitality industry 

POS experience required

Positive attitude and excellent communication skills

Must have Washington MAST Card

Must have Washington Food Handler Card

 PHYSICAL DEMANDS AND WORKING CONDITIONS 

This position is required to work evenings, weekends and holidays while in operation.

Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.

Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.

Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

 Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions. 

An Equal Opportunity Employer

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