Patient AR – Team Lead, CBO (Remote)

AMSURG, the Envision Healthcare solution for ambulatory surgery centers (ASCs), collaborates with physicians and health systems across the country to provide and promote quality patient care. We are the nationally recognized leader in the strategic and operations management of ASCs that deliver high quality, high value, same-day surgical services with a superior patient experience. Launched in 1992 as an ASC industry pioneer, AMSURG is currently partnered with nearly 2,000 specialty physicians providing outpatient surgical services in more than 250 facilities in 34 states.

We have an exciting opportunity available on our team for an experienced Patient AR – Team Lead for our Central Billing Office (CBO) located in Nashville, TN.

This is a remote position, allowing the Team Lead  to be based anywhere in the country. Candidate must be willing to work a Central Time Zone schedule.

POSITION SUMMARY:

The position is responsible for collecting patient balances. The duties include but are not limited to patient accounts’ follow-up, verifying and updating information, and assisting in completing special projects during the month-end and year-end financial reporting process.

ESSENTIAL RESPONSIBILITIES:

• Review and update patient demographics and payer information as necessary for the completion of claims payment.
• Follow-up on open balances listed on monthly Patient AR reports, such as calling the patient to collect their balance in full or set up on payment arrangements.
• Verify balances to turnover to the designated collection agency and update the account as turnover to collections.
• Responsible for printing patient statements.
• Generate correspondence to patients, such as itemized statements or patient payment receipts.
• Document all communications regarding account balance follow-up in the patient account.
• Attend in-services, seminars, and webinars for additional education and performance improvement.
• Responsible for taking CareCredit card payments for other departments.
• Responsible for taking care of Bankruptcy information.
• Responsible for obtaining a death certificate or obituary to take deceased patient adjustments
• Responsible for reporting collection payments to appropriate collection agencies.
• We are training new employees as well as answering questions for new and existing employees.
• Responsible for reviewing/approving bad debt not placed adjustments and small balance write-off adjustments.
• Responsible for taking cash pay discounts when appropriate.
• Regular and reliable attendance is required.

KNOWLEDGE AND SKILLS:

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education/Experience:

High school education or GED with a minimum of two (2) years experience in accounts receivables collections preferred.

Other Qualifications:

Must be able to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner. Must be able to work well with others. Strong verbal and written communication skills required. Must be detail oriented and organized. High integrity, including maintenance of confidential information. Must be able to exercise good judgment and positively influence and lead others, including handling confrontations with poise and efficiency. Based on business need, the ability to work a flexible schedule, including some evenings and weekends as approved in advance.

Must pass a background check and drug screen.

We are an equal opportunity employer. 

We do not discriminate in practices or employment opportunities on the basis of an individual’s race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations. 

Apply Now! Come Join our Team!

We offer Competitive Pay and Work/Life Balance/Paid Time Off

#CB

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