Member Services Representative

Who We Are: We are bravoFit, a fast-growing Oregon-based Planet Fitness franchisee.

Our mission is to help people become their own heroes.

We do this by creating and promoting a comfortable fitness environment, where everyday people find inspiration to be their best: in a Judgment Free Zone.

We are growing fast as we rapidly open our state-of-the-art Planet Fitness clubs in Oregon and Alaska.

We are still small enough that talented team members can make a huge impact on our future direction, but we’re growing super-fast.

We doubled the number of clubs we operate in 2019.

Not only that, we opened our first two clubs in Alaska this year!

Our Job Opening: bravoFit is searching for a Member Services Representative to join our team!

In this role, you will be responsible for providing effective customer service for all internal and external customers by using excellent; in-depth knowledge of company products and programs as well as communication effectively with team members within the department.

Your Contributions: * Ensure that each Member receives outstanding member service by providing a member-friendly environment, including greeting and acknowledging every Member and maintaining outstanding standards, solid product knowledge and all other components of member services.* Handle all front desk related activities including:* Answer phones in a friendly manner and assist callers with a variety of questions.* Check members into the system.* New member sign-up.* Take prospective members on tours.

* Facilitate needed updates to member’s accounts.* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.* Assist in maintaining the neatness and cleanliness of the club.

Your Proven Track Record: * High School Diploma or equivalent.* Customer service experience.* Computer knowledge.* Problem Solving/Analysis.* Teamwork Orientation.* Member/Client Focus.* Time Management.* Communication Proficiency.* Technical Capacity.

Why You Should Join Planet Fitness!

* Contribute to changing people’s lives every day by helping us create a healthier Planet!* Work hard and play hard with an amazing group of talented, dynamic professionals!* Join a fun, casual team environment with co-workers who like you will help make us all great!* Free Black card membership!* 401(k)* Advancement opportunities!

Position Type/Expected Hours of Work This is a full-time position.

Days and hours of work can be anywhere between Monday through Sunday, 6 a.m.

to 5:59 a.m.

To include holidays.

Qualifications Other: * 18 years of age or older.* CPR Certification (obtained through employment)* Planet Fitness University Classes (obtained through employment)* Tanning Certification (obtained through employment)

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