Assistant Retail Store Manager

GENERAL SUMMARY: Works in all areas of the retail store under the supervision of the Store Manager and District Manager.

Works in conjunction with Store Manager to maximize collections, production, sales, salvage and customer service.

Assistant Managers are vested with the trust of the organization to represent the highest standards of behavior and job performance.

As such, Assistant Managers are expected to conduct themselves with honesty and integrity, ensuring that all business activities are transparent and ethical.

PRINCIPAL DUTIES/RESPONSIBILITIES:

Essential Functions:

Leadership

· Must demonstrate willingness and ability to adhere to GICW’s rules, policies, safety procedures, CARF and Kaizen philosophy.

· Foster and demonstrate a positive team environment.

· Direct the activities of store personnel, ensuring that all sales transactions are rung up and reported accurately and ensure that donated goods are processed in accordance with standards.

· Resolve customer issues in accordance with GICW policies and standards in a timely and appropriate manner.

· Support open door policy in accordance with GICW policy.

· Maintain positive and professional relationship with all employees.

· Attend all mandatory classes in Store Manager Development and Training program and ongoing training classes as offered.

· Ensure the proper management of program participants assigned to the store.

· Identify, train and develop to ensure proper succession planning for entire store operations.

· Effectively manage to ensure proper adherence by store staff to policies and procedures.

Operations

· Assist in management of proper processing and separation of incoming donations, outlet merchandise, salvage goods and waste.

· Maintain all controllable expenses at or below budgeted levels.

· Maintain all store records including but not limited to production, financials and human resources in a timely and accurate manner.

· Ensure proper maintenance and appearance of the entire facility, both interior and exterior, including but not limited to production, sales floor and restrooms.

Human Resources

· Assist the Store Manager in hiring, training, evaluating and managing store personnel so as to provide an efficient and effective work force.

· Responsible for timely intervention, discipline and appropriate documentation for all employees.

· Comply with GICW employment practices and EEO guidelines and policies.

Loss Prevention

· Keep premises clean and free of safety hazards.

Ensure that safety procedures are understood and followed by all staff and store employees.

· Ensure all loss prevention matters are reported, investigated and corrected in a timely manner.

· Ensure proper operation of store security including, but not limited to: new and used goods, door locks, alarms, office door, bank deposits, refunds, safe, and incident reports.

· Ensure proper cash handling, enforcement of cash register procedures and submission of required reports.

· Follows proper new goods procedure by correctly processing, securing and inventorying to ensure store shrink is at or below company average.

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