Night Auditor/Guest Services

Sign on bonus $150 after 30 days, $150 after 6 months.SUMMARY:Responsible for all Front Desk Clerk duties, as well as auditing duties listed below.

Balance all room charges, restaurant tickets, cash and credit card transactions for the ending day.ESSENTIAL DUTIES AND RESPONSIBILITIES:Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.Remain highly visible and readily available for guests at all times.Assist team with training, supplies and support in order to consistently provide Brand quality service.Take initiative to offer assistance or answer questions throughout the hotel.

* Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist.Walk the property hallways and public areas for safety and security measures.Ensure that all exterior doors are locked allowing key access only.Maintain proper administration of key control.Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations.Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via log-book.

Update as necessary.May be responsible for breakfast setup; laundry duties; and setup and breakdown of the meeting room(s).May have to perform laundry duties.May be responsible for the setup and breakdown of the meeting room(s).Thoroughly understand and implement the Brand service culture.Perform all shift checklist responsibilities.Support team members to ensure the team’s entire workload is completed daily.May be asked to operate a motor vehicle in the course of running errands for the hotel.Perform other duties as required.Job Type: Full-timePay: From $15.00 per hourBenefits:Dental insuranceDisability insuranceEmployee discountHealth insuranceLife insuranceReferral programVision insuranceSchedule:10 hour shiftHolidaysNight shiftWeekend availabilitySupplemental Pay:Signing bonusWork Location:One locationWork Remotely:No

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