Human Resources Coordinator

Who we are. For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Position is responsible for analyzing, monitoring, and evaluating the function of the workforce (call or service) center by monitoring activities on a real-time basis. Creates schedules and provides regular reports to management on workload and workforce. Works with Finance to maintain budget accuracy and improve forecast capabilities. Defines both long-term strategies and ever-changing, short-term, and immediate workforce needs. Entry level professional position. Develops competence by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Builds collaborative working relationships internally and externally. Attendance and schedule adherence are requirements of this position. To maintain the day to day administration, forecast generation and schedule creation in the global workforce systems.Handle ticket requests involving agent administration such as new hires, terminations, skill changes and availability in both Total view and Performance Manager.Ensure access rights are properly maintained for management and agents.Assist in project database maintenance to ensure contact types and queues are appropriately mapped in the Total view system.Follow and complete the weekly forecast generation and schedule creation within Total view.Create weekly and monthly analytics of forecast accuracy, schedule adherence and exception code analysis.Represent Workforce Management in Manila and assent to coordinating events between the Workforce Management team and Manila delivery management. What do you need to succeed?Bachelor’s degree or equivalent work experience preferred. Less than 2 years of related experience.Undergrads are welcome (Minimum of completed 2 years in college or has finished a DiplomaCertificate course).Must have excellent English verbal and written communication skills.At least 1-2 years of experience as a Real Time Analyst or other staff position doing Administrative work in a HelpdeskBPO environment.Working experience with Microsoft Office 2007 applications and in-depth knowledge of Excel and Access.An understanding of database fundamentals and data management.Must be able to follow through with assigned tasks and meet due dates with these tasks.The ability to work with a diverse team located around the globe.Take direction from off-site management and not depend on face to face interaction and still work with the team to obtain goals.Experience with IEX Total view and Performance Manager a plus.Willing to work on different shifts, including weekends.Ability to work independently. What you’ll getWork with brilliant minds, often within a global capacityComprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much moreOpportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we’re differentBrazilian and privately owned companyAgility, flexibility, and innovation are in our DNAFlat organizational structure which enables faster communication and decision making Take a look for yourself Here’s one of our own, talking about the culture, space and growth opportunities httpswww.youtube.comwatch?vj8O37KNINdY

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