Production Manager

BASIC FUNCTIONThe Production Manager is responsible for managing the workflow, print production, and assembly of communication projects for Milliman clients. In addition, the Production Manager is responsible for content changes to client templates, and for managing the total rewards statement process.The position will assist in managing the production staff, daily operations, financial reporting, and will take a lead role in developing new media solutions.The Production Specialist is a member of the Milliman Fulfillment Center group, which is a self-service print and fulfillment shop that services multiple Milliman offices. The Fulfillment Center is a part of the Human Resource Communication business unit within the Milliman Employee Benefits Administration Practice.RESPONSIBILITIES OF THE POSITION* Assist the Fulfillment Center Manager with daily operations, including the management of production staff (including regular and temporary staff) and serving as the Manager’s backup as needed. Participate in strategic long-term planning and product strategy meetings as assigned.* Assist the Fulfillment Center Manager with financial reporting and billing. Quote and/or estimate assigned projects including printing, fulfillment and logistics.* Use Adobe Creative Suite and MS Office Suite software to create client-specific documents with an eye for detail and accuracy. Update existing client materials (text and graphics) with new content based on changes in benefit plan design or 401(k) investment fund changes. Assist with communication initiatives as requested.* Keep apprised and knowledgeable of new media trends and innovations. Consider how to integrate such new concepts into current projects. Proactively present recommendations to ensure continuous improvement of service delivery to Milliman clients.* Manage the production workflow to ensure work is delivered on budget, on time and with the highest level of service and quality. Participate in project planning, maintain master production schedule, manage the delivery of scheduled participant curriculums and monitor production timelines.* Build relationships with client’s internal stakeholders and other Milliman employees in order to successfully execute each project.* Manage total rewards statement process, including developing and managing the project plan, data requirements and content; coordinating receipt of data from all data sources; managing the data merge; auditing data/statements and managing print, fulfillment and mailing.* Stay accountable for meeting the Milliman Fulfillment Center’s production and quality goals, as well as playing a key role in meeting the companywide profitability and client satisfaction goals. Meet all client commitments through the production of timely, efficient and high quality products and service.REQUIRED EXPERIENCE AND SKILLS* Bachelor’s degree with emphasis in Graphic Design and/or Business (or equivalent)* Advanced proficiency in MS Office Suite (Word, PowerPoint, Excel, Publisher, Project), Adobe Creative Suite* Effective time management* Excellent written and verbal skills* Strong problem solver* Able to effectively multi-task* Able to work with time-sensitive material and meet multiple deadlines* Good organizational and prioritization skills* Knowledge of new media methodologies and applicability of social media tools* Ability to work independently while also contributing to team environment* Experience with and understanding of employee benefits administration is preferredPERSONAL CHARACTERISTICSMust demonstrate Milliman’s core values which include:* Integrity – Must be honest, fair, active listener, open communicator and accountable* Teamwork – Work cooperatively and treat clients and coworkers with respect and dignity while valuing individual differences, encouraging new ideas and sharing information* Commitment to excellence – Demonstrate commitment to being creative, innovative, flexible and adaptable, focusing on quality solutions, continually improving and being a winner* Type “A” personality – High energy with effective poise and presence, self-motivated and relentlessly striving towards goalsCOMPENSATIONA competitive base salary, plus a performance-based incentives bonus tied to the overall business performance. The firm offers an outstanding and comprehensive benefits package:* Medical, dental and vision coverage for employees and their families, including eligible domestic partners.* A 401(k) plan with matching program* Paid Parental Leave up to 12 weeks* Profit sharing as a discretionary contribution to employees’ retirement accounts* Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason.* Adoption assistance* Milliman covers 100% of the premiums for life insurance, AD&D, and both short term and long term disability coverage* Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation and applicable medical needsABOUT MILLIMANMilliman employs more than 3,500 people working in employee benefits, healthcare, life insurance/financial services, and property and casualty insurance. For more than 70 years, the firm has quietly earned a reputation for exceptional services, innovation and quality. Today Milliman is one of the nation’s most highly regarded providers of retirement plan services to the full spectrum of business, financial, government and union organizations.HIRING PRACTICESOur company, with the full support of our Chief Executive Officer, is fully committed to the maximum utilization of all human resources and the goals of Equal Employment Opportunity and Affirmative Action. We recruit, hire, train, and promote, and consider qualified applicants for employment, in all job titles without regard to age, ancestry, citizenship status, color, creed, familial status, genetic information, marital status, national origin, political ideology, race, religion, sex, sexual orientation, gender identity, status as an individual with a disability, or veteran status, including qualified disabled veterans, Armed Forces service medal veterans, recently separated veterans, and active duty wartime or campaign badge veterans; and shall not discriminate against any individual, or any other characteristic protected by law. Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the HR department.

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