Call Center Service Representative

OCCU is here to enrich lives. We do this by hiring tenacious, humble and big-hearted individuals who are driven to provide outstanding member service, support their community through volunteering and advocating for community needs, and dedicated to their own individual growth and development. OCCU call center service representative positions start at $17.77 an hour and include a competitive benefit and retirement package. Employees who work hard to demonstrate OCCUs values and to enrich lives will have opportunities to grow their career and establish themselves as a valued team member in our growing credit union. Individuals who are driven by problem-solving, making a difference and working for a company that provides more than just a job and motivated by what OCCU has to offer, are invited to apply today!A Call Center Service Representative assists members and potential members with their Credit Union needs. They actively educate, offer products and services in a professional and competent manner, set up new accounts, identify cross-selling opportunities, respond to problems and direct members to appropriate employees. OCCU Call Center Service Representatives speak with more members than any other department in the Credit Union, giving them a unique ability to make a big impact on our membership.OCCU offers additional compensation for bilingual Spanish speaking employees in the Call Center Service Representative position. Those who meet the criteria receive $1.00 per hour paid in addition to their regular wage, and $1.50 per overtime hour paid. To be eligible, an employee must pass a standardized language test, assist Spanish speaking members and be added to a designated call list to assist members remotely.Location: Eugene, OregonSalary Range: $17.77 – $21.60 per hour, eligible for commissionJob Responsibilities:* Provide members and potential members with accurate and precise information about all Credit Union products and services. Resolve problems that are within their authority to resolve. Refer problems that are beyond their authority to their supervisor, along with their recommendations for resolution. Maintain a high level of professionalism and utilize problem resolution skills to assist members.* Have a full understanding of phone operating system and perform within the service level standards set by the Member Contact Center Manager.* Identify cross-sell opportunities and cross-sell services to members while providing accurate, courteous, friendly, timely and professional service.* Maintain member account information on Credit Union computer system and ensure that appropriate and accurate records are maintained. Understand and adhere to the Credit Union’s member privacy policy and appropriately verify members and accounts according to Credit Union expectations.* Receive, process and post member financial transactions, including deposits, withdrawals and loan payments in an accurate and efficient manner.* Act as a liaison between members and various organizations and departments, and respond to all electronic and written correspondence within one day.* Perform work with a high degree of accuracy and attention to detail.* Keep track of ones schedule and attend work and meetings as scheduled and on-time.* Stay up to date with product, procedure and other pertinent changes. Attend and complete training that enhances ones ability to perform their job.* Must follow all BSA regulations, including completing CTR reports when applicable, reporting suspicious activity via SAR when applicable and completing annual training.* Perform other related duties as assigned.Experience:Six months to two years of similar or related experience.Education:Equivalent to a high school education.Physical Demands and Work Requirements:The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Demands: While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and to talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.Work Environment: The noise level in the work environment is usually moderate.Work Hours: This job can typically be done within a Monday through Friday schedule; however, based on events going on there will be times when evening and weekend work is required with little or no notice.OCCU is an Equal Opportunity Employer

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